✓ Lowest Price Guaranteed
✓ Fast Shipping! Ships out in 1 to 3 business days
✓ Have a Question? Call Us: 1300-147-380
100% Secure Online Ordering
Support Small Aussie Online Business
100% Satisfaction Guarantee
Easy 60-Day Product Returns
100% Australian Family Owned
INPUT & OUTPUTS
For inflatable products, and some none inflatable products, we offer FREE SHIPPING for orders over $100 for and a flat rate of $19.95 for orders under $100. This applies for most areas of Australia.
If you live in a rural/semi rural area or require one of our RIB boats, a small shipping sur charge may apply. You may still place your order and we will reach out to you via email shortly afterwards to quote before we process your payment. Alternatively, you could contact us prior to placing your order. We keep this cost as low as we possible can.
As soon as you place your order you shall receive an order confirmation e-mail from us to confirm that we have received your order in our system and pre-authorised your credit card for the purchase.
We then confirm that your items are in stock and available for immediate shipment. If your items are on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within one to five business days from the date of your order.
You shall then receive tracking information (if applicable) within 24-48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Deliveries are sent during normal business hours, Monday to Friday and can take between 1 and 10 days to receive, pending on your location.
Purchases made on weekends and public holidays will be processed on the next business day.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to this list. We also cannot deliver to PO Boxes.
If you'd like your item delivered to your home address, please ensure you're within the postcodes listed on this list. If your home address is not on the list, please contact our support team before ordering to ensure we can deliver your items to you.
To be able to give you the best possible shipping price all products with weights over 25kg will require you to assist the driver with off-loading. If you are unable to assist please let us know as we would need to include a Tail Lift for the delivery, this does have an additional cost of $75.
Most of our products are made specifically for the Australian market and to Australian Standards, therefore, we recommend you check with your local authorities that the product is suitable before ordering.
We will happily ship our products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up to date shipping price quote for you upon request. Simply send a quotation request to firstname.lastname@example.org
Should you wish to proceed after receiving a quotation we'll prepare an order for immediate payment through our ultra secure online payment gateway.
It is important to note that the estimated delivery date provided can change due to unforeseen circumstances, like breakdowns, traffic, time constraints or time critical freight getting preference. Please be aware that this is in the hands of the courier companies we use to deliver your goods, and is completely out of our control.
Although it can be very frustrating waiting for an item to arrive after it's estimated delivery date, we cannot offer any refunds or replacements until the courier has deemed the item as lost in transit. This may take up to 4 weeks from the initial order date
If the courier company deems your items as being lost in transit then we will send a replacement item out at no extra cost to you.
If you are not home to accept your order, a card will be left advising next steps for re-delivery, there may be additional charges involved for this, especially for heavy items. If you opt for an authority to leave please note that once the freight has been delivered, the courier or Ramp Champ cannot be held responsible if the freight goes missing from your property.
All of the items listed on our store have a 12-24 month manufacturers warranty unless otherwise specified. If any item has a warranty that is less than 12 months, it will be detailed in the product description.
Do take care to read the descriptions before purchasing. If warranty information is NOT in the product description then be assured that the product DOES come with 12 months of warranty.
We spend a lot of time making sure that we offer the best price online for all of our products. We also like to keep things simple.
If you find any of our products for sale anywhere else online we'll not only match that price, we'll beat it by an additional 5%. So not only will you get the best price, you'll also get an additional discount!
Making sure you get the best price online is easy:
Keep in mind that we are talking about total price. We provide free shipping on all of our products regardless of price. Products that carries a shipping charge that combined makes it more expensive than our advertised price, it won't be eligible for our Price Guarantee.
Feel comfortable knowing that you are paying the best price for all purchases - order online, relax and leave the rest to us!
We want you to shop for your new watercraft with the knowledge that our Easy Returns policy has got your back!
If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a store credit or a full refund to the value of the product's purchase price minus the shipping & restocking fees.
Our 60-day Easy Return policy has no special catches and is extremely simple! All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in, labels still intact.
If you want to exchange something on your order for something else then simply return what you don’t want and place a new order for what you require on our website
To request a refund or exchange, simply fill out the returns form here within 60 days of placing your order and we will happily take it back.
You can choose between an exchange or a full refund of the product's purchase price made to your original payment method.
Exchanges are shipped and refunds are processed once the order items make it back to our warehouse.
If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.
*To be eligible for Easy Returns, the item and its packaging must be in the original, brand new condition and unused. Easy Returns is not available with custom orders.
Some items are not eligible for Easy Returns such as Non- Inflatable Standup Paddleboards, Hard Kayaks, bulky items, items requiring assembly and custom items.
We do not cover postage costs for returns and we do recommend our customers use registered post with insurance.
Some products may incur up to a 15% restocking fee (passed on from the manufacturer).
*Note: Colour, tone, finish and style of actual products may differ from those shown in the product images.
Please note that shipping charges includes delivery to the front of your house only. Please consider planning ahead if the items you order are heavy/large to get them to their desired location.
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